Frequently Asked Questions
Everything you need to know about shopping with Ashley Williams.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I find the right size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
Sustainability and ethics are at the core of Ashley Williams. We partner with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.
Can I track my order?
Yes. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.